Patient Advocacy & Dispute Resolution

When cosmetic dentistry doesn't go to plan

You flew abroad for affordable cosmetic dentistry — veneers, dental implants, maybe a full smile makeover. But something went wrong. The work doesn't look like what was promised. Teeth are sensitive or painful. The clinic is being evasive. Maybe they've even asked you to sign an NDA before they'll discuss a remedy.

This is exactly what we handle. As an independent patient advocate, we step in on your behalf to navigate the dispute — in the clinic's language, under the applicable laws, with zero conflict of interest.

What we do for you

Formal complaint drafting

We draft detailed, legally grounded complaints to the clinic citing the specific laws that protect you. For treatment in Turkey, this includes Turkish Consumer Protection Law No. 6502, the Distance Contracts Regulation, and the health tourism regulations effective from April 2025. For UK patients, we also reference the Consumer Rights Act 2015 — because the contract was marketed to you in the UK.

Clinic negotiation

We communicate directly with the clinic and their legal representatives — in Turkish when needed. We negotiate for remedial treatment, partial or full refunds, coverage of corrective work at another cosmetic dentistry clinic, or a combination thereof. Having a bilingual advocate who knows Turkish dental regulations changes the dynamic entirely.

Multiple routes to recovery

We don't rely on a single channel. For UK patients who paid by credit card, we pursue claims through your card provider's consumer protection provisions alongside direct clinic complaints — giving you two simultaneous pressure points. Most patients don't realise their card provider shares liability with the clinic under UK consumer credit law. We use every available route: formal clinic complaint under Turkish law, regulatory escalation with health authorities, and card provider claims where applicable. Clinics that ignore patients rarely ignore all three at once.

Regulatory complaints

If a clinic is unresponsive or acting in bad faith, we escalate to the relevant Turkish regulatory bodies — İl Sağlık Müdürlüğü (Provincial Health Directorate), the Ministry of Health, and consumer arbitration boards. We also assist with complaints to HealthTürkiye for clinics operating without proper health tourism authorisation.

Documentation & evidence

We help you compile and organise all documentation — treatment plans, consent forms, payment receipts, clinical photographs, X-rays, WhatsApp conversations — into a structured evidence package that supports your complaint at every level.

Hair transplant dispute support

Our advocacy isn't limited to cosmetic dentistry. Hair transplant tourism shares the same legal frameworks, the same Turkish consumer protections, and many of the same problems — unlicensed practitioners, misleading marketing, poor results. If your hair transplant went wrong, we apply the same rigorous approach: formal complaints, regulatory escalation, and determined negotiation.

Common disputes we handle

• Veneers placed without informed consent — teeth shaved down before you agreed to the final plan
• Dental implant failures within warranty period — clinic refusing remedial work or blaming the patient
• Treatment that differs from the agreed plan — different materials used, fewer units placed, or procedures omitted
• Cosmetic dentistry clinic refusing to provide records or X-rays post-treatment
• Clinics pressuring patients to sign NDAs as a condition for discussing complaints
• Post-operative complications with no follow-up care or warranty support
• Hair transplant results significantly below the agreed graft count or density